Eline-technology EYS-VMS eyStream User Manual Part3 User Manual download pdf (Page 80)

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To activate EyStream, please refer to the document titled Activation Guide,

step-by-step instructions on activating, updating and upgrading EyStream .

which presents

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It is also recommended that you use the prompts displayed in the product activation utility's

dialog boxes.

EyStream Support Tool

Purpose of the Support.exe Utility

The Support.exe utility is designed to collect information about the configuration and operating

status of hardware, the Windows operating system, and the EyStream software. The utility

generates an archive that can be used by the company’s technical support department. In case of

malfunctions or errors in the EyStream software package, please send our technical support

team

an email message containing a description of the

problem and attach the archive that was

generated by the Support.exe utility at [email protected].

Launching and Closing the Utility

The Support.exe utility is launched using the Start menu, which is intended for launching user

programs in Windows. Go to Start All Programs EyStream Utilities Support Tool.

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Eline-technology EYS-VMS eyStream User Manual Part3 User Manual Page 80